Security of Credit Card Payment Options
The Pro Centre website uses both the latest secure server (SSL) technology and the latest secure shopping system which ensures that all relevant information regarding credit card details are safely encrypted and processed only by Pro Centre Ltd. For your added security, we are certified as compliant with Security Metrics PCI DSS.

Unauthorised use of Credit Cards
All suspicious orders will be investigated by any means available and if necessary, the information will be passed to the relevant government agencies in both this country and the countries involved. We reserve the right to double check all orders and restrict shipping as and when we choose.

Payment Options
Credit/Debit Card Via Secure Server
Credit/Debit Card by Phone – during UK office hours +44 (0) 20 7729 8822

Currency
All prices are displayed in GBP (Great Britian Pound).

All items sold are subject to availability.
All offers are subject to stock availability. We will of course notify you immediately if we have run out of any goods you have ordered. We do operate a ‘back-order’ system, and should a part be out of stock, we will advise you with an expected delivery date. Back-orders will automatically be despatched as soon as fresh stocks are available. Please advise us if this will not be satisfactory. Product availability is subject to change without notice.

Orders
We will only process orders where full authorisation of payment has been obtained. We reserve the right to refuse or restrict any purchase.

Guarantees
Pro Centre Ltd guarantees customer satisfaction. If you are not completely satisfied with the goods you have bought, please return them to us within 30 days of delivery. You will receive a full refund, providing the goods are delivered in new condition. Sorry, but we cannot refund the carriage costs.

Warranty
Manufacturers’ warranty terms apply to all new goods supplied by Pro Centre. Second-hand items have a six month guarantee

Descriptions
All product descriptions are given in good faith.

Damaged Goods
All goods are carefully packaged before dispatch. However, accidents do happen. If your order is damaged on delivery, please contact us immediately, Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address.

Return Procedures of unwanted goods
In the highly unlikely event of customer dissatisfaction please return the goods to the following address and e-mail us to tell us about your reasons for doing so. We are committed to providing you a first-class service.
Pro Centre Ltd, 14 Union Walk, London E2 8HP

Sorry, but we cannot refund the carriage costs. This policy does not affect your UK statutory rights.

Where applicable, you may cancel your order in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014. Please note that non-stock items that have been specially ordered for you can NOT be cancelled or returned.

You have the right to cancel this contract within 14 days without giving any reason. To exercise this right, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). Goods must returned to us in resaleable condition. Monies will be deducted from any refund should the goods have been used, or handled beyond what is considered acceptable to inspect them and decide on their suitability (i.e., what you would normally do when buying goods in a shop).

Return Procedures of faulty goods
In the highly unlikely event of being sent faulty goods please return the goods to the above address with a description of the faults. Where goods have been returned faulty within 14 days after purchase, we will provide a full refund including the cost of postage.

Refunds
Refunds will be made within 30 days and in the same form as the original charge (cheque/cash/credit/debit card).

Exchange of Goods
We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery. Please e-mail info@procentre.co.uk for more info. Sorry, we will not be able to refund your return postage costs for an exchange.

Delivery Times
It is our policy to ensure you receive your goods as quickly as possible. In most cases we dispatch the orders the same day or the day after the order has been placed. Delivery usually takes about 2 working days in the UK, within 5 working days to mainland Europe and the USA and between 7 and 14 working days to the rest of the world, depending on the country you reside. However, please allow 28 days for delivery. The cost of delivery also includes cost of packing. Please note that during special offer periods, dispatch of your order may be delayed slightly due to high a volume of orders.

Application of VAT
All prices shown are inclusive of VAT (Value Added Tax) unless otherwise stated. Orders sent to countries outside the UK will be VAT free. Please note on international shipments that the recipient is responsible for any local import duties and taxes that may be charged.

Discount Code Promotions
Special offer discount codes cannot be used with any other.  The discount code must be redeemed before the date shown when your code is issued. Pro Centre Ltd reserve the right to cancel the discount code at any time. Pro Centre Ltd.’s decision is final.

Order Chasing Enquiries
E-mail info@procentre.co.uk  or telephone Sales on 020 7729 8822 Mon-Fri 8am – 6pm

Data Protection
Your name, e-mail address and other details will not be given to a third party outside of Pro Centre Ltd.

Customer Service
If you have any questions about our product range (we have lots outside this website) or wish to speak to us please e-mail us at info@procentre.co.ukor telephone one of our sales staff on 020 7729 8822 Mon-Fri 8am to 6pm

Suggestions and Feedback
We value your opinions of our website and would be glad to receive feedback from you whenever possible. Please e-mail us at info@procentre.co.uk

Complaints
Should you have any complaints please email us at: info@procentre.co.uk or telephone us on 020 7729 8822 (Mon-Fri 8am – 6pm).  We will handle any complaint in a fair, confidential, and effective manner within 5 working days. We will keep you informed about the progress and timescale to resolve any dispute. As mentioned, we would appreciate our customers thoughts and opinions of our website and customer service so we can improve any aspects of our company for the benefit of our customers.

Applicable Law
These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and Scimitar International. Your statutory rights under the law of England and Wales are not affected by these terms and conditions.

Registered Office:  Pro Centre Ltd, 14 Union Walk, London E2 8HP

All customer enquiries, visitors and deliveries to:
Pro Centre Ltd, 14 Union Walk, London E2 8HP

Tel: 020 7729 8822 (International: +44 20 7729 8822)
E-mail info@procentre.co.uk

Company Registration Number: 8922328
VAT Registration Number: GB182668376